Cancellation
In the event that you need to cancel your appointment, we kindly ask that you do so at least 12 hours prior to your appointment to avoid being charged a fee for your service booked. Please reschedule or cancel at least 12 hours before the beginning of your appointment.
Late arrivals
Appointments will be held for 15 minutes, after this period we consider this as a “NO SHOW”. Please note that your late arrival will determine the length of your treatment and you will be responsible for full service fee. Your service will end accordingly so that the next guest is not delayed.
Refunds
If you are not happy with service please make us aware of it before you pay. We will adjust them to your satisfaction. No refunds or redo will be given after you left the salon.
Guarantee
Full sets and gel polish are guaranteed for 05 business days after your appointment. If you notice chips or lifting in the first five days, please call us to schedule a free repair.
We reserve the right to refuse service to:
- Anyone with the nail condition we suspect may be contagious
- Anyone with open or infected wounds on the treatment area
- Anyone in ill health that we may suspect may be contagious or we fear could be harmed bu our service
- Anyone more than 10 – 15 minutes late for appointment
- Anyone demonstrating inappropriate behavior to our nail technicians and other customers
Surveillance
For your safety and ours, our premises are monitored with digital video surveillance 24/7